Frequently Asked Questions
Below you'll find answers to common questions about our products, ordering, and policies. We've compiled this comprehensive guide to help you quickly find the information you need. If you can't find what you're looking for, our dedicated customer support team is always ready to assist you. Please don't hesitate to reach out through our Contact Us page.
General Questions
Placing an order with Herbal Harmony UK is simple and secure. Browse our extensive range of products, add your desired items to your shopping cart, and then proceed to checkout. You'll be guided through a few easy steps to enter your shipping information and payment details. Once your order is confirmed, you will receive an email with your order summary and tracking information.
For a seamless shopping experience, we recommend creating an account, which allows you to track your orders, view your purchase history, and save your shipping preferences for future purchases.
We offer a variety of shipping options to meet your needs, both within the UK and internationally. Our standard shipping typically takes 3-5 business days for UK orders, while express options are available for faster delivery. International shipping times vary depending on the destination.
All orders are processed and dispatched within 1-2 business days. You will receive a tracking number via email once your order has shipped, allowing you to monitor its journey to your doorstep. Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method.
Herbal Harmony UK accepts a wide range of secure payment methods for your convenience. We currently accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support payments via PayPal for a quick and easy checkout process.
All transactions are securely processed using industry-standard encryption to ensure your personal and financial information remains protected. We do not store your credit card details on our servers.
Product Usage & Care
To maintain the efficacy and longevity of your Herbal Harmony UK products, proper storage is crucial. We recommend storing all products in a cool, dry place, away from direct sunlight and extreme temperatures. This helps to preserve the natural ingredients and prevent degradation.
For certain products, especially those containing delicate botanical extracts, refrigeration might be beneficial after opening. Always refer to the specific storage instructions provided on the product packaging for best results, as recommendations can vary between different formulations.
Herbal Harmony UK products are crafted with natural and gentle ingredients, making many of them suitable for a wide range of skin types and ages. However, individual sensitivities can vary. We always recommend performing a patch test on a small area of skin before incorporating any new product into your routine, especially if you have sensitive skin or known allergies.
For specific concerns or conditions, it's advisable to consult with a healthcare professional or dermatologist. While our products are designed for general wellness and beauty, they are not intended to diagnose, treat, cure, or prevent any disease, and should not replace professional medical advice.
The shelf life of Herbal Harmony UK products varies depending on the specific formulation and ingredients. Generally, unopened products have a shelf life of 12-24 months from the manufacturing date, provided they are stored correctly. Once opened, we recommend using the product within 6-12 months, as indicated by the 'Period After Opening' (PAO) symbol on the packaging (a small jar icon with a number followed by 'M').
Beyond the PAO, the product's effectiveness may diminish, and its stability could be compromised. Always check the packaging for the most accurate shelf life information and avoid using products that have changed significantly in color, texture, or scent.
Returns & Refunds Policy
At Herbal Harmony UK, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Please note that certain items, such as personalized products or those marked as final sale, may not be eligible for return. For a complete understanding of our return guidelines, please refer to our full Terms of Service.
To initiate a return, please contact our customer service team via email at [email protected] within the 30-day return window. Please include your order number and the reason for your return in your email.
Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number, as this may delay the processing of your refund or exchange. Return shipping costs are typically the responsibility of the customer, unless the item received was incorrect or damaged.
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item and to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that it may take some time for your bank or credit card company to post the refund to your account. If you haven’t received a refund yet after the specified period, please contact your bank or credit card company first. If you still have concerns, please reach out to us, and we'll be happy to assist.
